Return Policy

Thirsty Roots does not accept returns or issue refunds for our hair products.  All sales are final.

An unopened package must be certified as “item refused” by the United States Postal Service.  Shipping costs are not refundable for returned unopened packages.

For order related problems, please click here to contact us on a dedicated page.


Our system is structured to fulfill orders and get them shipped quickly and efficiently. Please keep in mind that we cannot change or cancel an order once it has been submitted.

Thank You.